If you are unhappy with your service, you must cancel within the first 30 days.
A full refund* will be made with respects to the hosting product purchsed.
No Refunds after the first 30 days.
(* exludes setup fees, domain registration fees, and SSL Certificates.)
Knight-Tro Soft, LLC servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of unacceptable content or links include: pirated software, hacker programs or archives, Warez sites, MP3, and IRC bots.
Due to the special system and network requirements of adult-oriented sites, pornography and sex-related merchandising are prohibited. This includes sites that may infer sexual content or provide links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet, or provide links to such sites.
Violations of system or network security are prohibited and may result in criminal and civil liability. Examples include but are not limited to the following: unauthorized access, use, probing, or scanning of systems security or authentication measures, data, or traffic; interference with service to any user, host, or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system, broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
Any web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay additional fees (which will depend on the resources required), reduce the resources used to an acceptable level, or upgrade its service to a Dedicated Server plan. Knight-Tro Soft shall be the sole arbiter of what is considered to be a high server usage level.
Any web hosting account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.
CGI script sharing with domains not hosted by Knight-Tro Soft is not permitted. Any CGI-scripts deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.
Knight-Tro Soft does not allow customers to install their own chat rooms. Chat rooms tend to require significant system resources and therefore cannot be permitted as an account option.
Background Running Programs and Cron Jobs*
Knight-Tro Soft may allow programs to run in the background. These programs will be considered on an individual basis and customers may incur extra charges based on system resources used and operational maintenance needed. If you wish to run background programs please contact Knight-Tro Soft at firstname.lastname@example.org so that we can arrange set-up.
Knight-Tro Soft does not allow IRC or IRC bots to be operated on our servers.
UCE (Unsolicited Commerce Email) - SPAM
Spamming, the sending of unsolicited mass email from or through a Knight-Tro Soft server or using an email address that is maintained on a Knight-Tro Soft machine is STRICTLY prohibited. Knight-Tro Soft will be the sole arbiter as to what constitutes a violation of this provision. Customers are also in violation of this provision if they engage in spamming using the service of another ISP or IPP, but reference in the spam a web site hosted on a Knight-Tro Soft server, or if they sell or distribute software on their web site that facilitates spamming. Violators will be assessed a minimum fine of $100 and will face immediate suspension.
Any attempts to undermine or cause harm to a Knight-Tro Soft server or customer are strictly prohibited.
Knight-Tro Soft's shared web hosting accounts are not configured for the purposes of distributing software and/or multimedia products. If you wish to distribute software and/or multimedia files, please contact email@example.com to make special arrangements.
Multimedia files are defined as any graphics, audio, and video files. Knight-Tro Soft shared web hosting accounts are not to be used for the purposes of distributing and storing unusual amounts of multimedia files. Any web site whose disk space usage for storing multimedia files exceeds 70% of its total usage, in terms of total size or number of files, will be considered to be using an unusual amount of multimedia files.
Any database stored on Knight-Tro Soft's servers shall be limited in size to 10% of the total disk space allotted for that particular domain's plan/web hosting account.
The Digital Millennium Copyright Act ("DMCA") sets forth the requirements for valid copyright infringement notification. If you would like to notify Knight-Tro Soft of an infringement of your copyright, the DMCA requires that you:
Send your notification to Knight-Tro Soft's designated agent. You may choose any of the following three avenues for this notification:
Email to firstname.lastname@example.org
Fax to Knight-Tro Soft, Attention: Abuse at (605) 362-9115
Mail or courier to Knight-Tro Soft, Attention: Abuse, 6509 West 51'st Street, Sioux Falls, SD 57106
Include in your notification the following information
A physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner's behalf (the "Claimant")
Identification of the copyrighted work(s) claimed to have been infringed
Identification of the material claimed to infringe the copyright(s), and enough information for Knight-Tro Soft to locate it
The Claimant's name, address, and telephone number(s)
A statement that the Claimant has a good faith belief that use of the disputed material is not authorized by the copyright owner or his agent
A statement, under penalty of perjury, that the information in the notification of copyright infringement is accurate and that the Claimant is authorized to act on behalf of the copyright owner.
Actions Taken by Knight-Tro Soft
Knight-Tro Soft customers agree to indemnify and hold harmless Knight-Tro Soft from any claims resulting from the use of our services that damages them or any other party. The Knight-Tro Soft service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Knight-Tro Soft expressly disclaims any representation or warranty that the Knight-Tro Soft service will be error-free, secure or uninterrupted. No oral advice or written information given by Knight-Tro Soft, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Knight-Tro Soft and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.